Firstcry — babyhug electric breast pump stop working

I had purchased babyhug electric breast pump from firstcry shop baner road pune on 9th june 2020 and it has stop working (Not enough suction) on 29th june 2020. I had raised complaint about this to firstcry on 30th june 2020. Even after 9 days i didn't have any update about my complaint and it has 1 year warranty. We have purchased this for around 4700 and now we cannot use it in this need time even paying this much amount.
We have to use pump daily to extact milk for my 1 month old kid. But due to
Due to slow response for complaint we have purchase another brand electric pump and we want full refund of money.