Firstcry.com — Absolutely false Reason given for not picking up my Returned Order

Address:

Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune 411001, Maharashtra, India

I ordered a first cry toddler product # [protected] and got it delivered on April 4th but because it did not fit properly for my kid, i scheduled a return pickup on the same day, its been one week and i keep getting absoulety false assurance and wrong reasons for not picking up my order, first reason given was "pickup attempt failed due to unavoidable courier constraints", what can customer do here? and other reason given is wrong address?, how blatantly they lie, i get the order with same address but for return delivery it becomes a wrong address.

I am also a member of first cry gold clud, am having a horrid time with this, purchase, Also, tried calling their customer care without any help, they only sugar coat things but don't help in resolving the matter.

Need your help in resolving this issue at the earliest

website : www.firstcry.com