Firstcry.com — Agent behaviour to customer

I have recieved msg that my order is arriving today.. So i called ur agent that pleae deliver my parcel before 3.30. Coz i have given office address. Now my office will remain close for few days. N we are leaving today by 3.45. I told him all problems related to my office circumstances. Bt he talked me arrogantly. N ur told me that not possible for me. My experience related to first cry is worst. Agent r arrogant.
Your firstcry.com order with 4 item (S) of rs.1459.01 will be attempted today by satishkumardas..-[protected]. Your safety is our priority. Check all precautions and practices recommended for handling packages as your order will be at your doorstep soon. Bit. Ly/2tvvrvb

This my msg. Bt ur agent n service are worst. I am regretting for choosing first cry