Firstcry.com — babyhug aspen baby crib

Address:

Pune, Maharashtra

I have made several calls and written numerous emails to FirstCry since April 17th, 2019 regarding the damaged product that was sent to me. Had I known that the FirstCry Customer Service was this abysmal, I would not have shopped on the website. This has been the most harrowing shopping experience for our family thus far. What’s worse is, every time I speak to a customer service representative, they sound as clueless as the previous one and make promises to treat the issue as “high priority” and have it resolved within 24 hours. It has been 4 days and we are still waiting for a resolution or even a semblance of a positive response.

The FirstCry installation person even commented on the carelessness with which the product was shipped to us! Surely, there had to be a quality check performed before dispatching the product. IT IS FOR A BABY. Don’t you think that warrants a strict quality control from your end, FirstCry?

I have also realised that the website does not allow negative product/service feedback to be posted by genuine customers. So, basically it is all a farce to lure customers to buy products that are below-par in terms of quality. My feedback was never posted!

Please do not harass customers this way, FirstCry. Have this order picked up ASAP as we have no room in our house to store these packages. We have a baby on the way and we cannot believe that we are being tortured this way by FirstCry. We wish to put this incident behind us and move on.