Firstcry.com — bicycle

Address:

Flat no - 2C/1302,Dreams complex,lbs road, Bhandup west, Mumbai City, Maharashtra, 400078

I have purchased a bicycle from firstcry and received with defects and raised the return request on same day (28th nov.). But unfortunately didn't get help for the issue. No pickup executive came to pick up the product nor the respond on call. The customer executive all the time repeated same line"product will be picked up within 48 hrs". Please help.