Firstcry.com — canceled my order and money is not refunded

My order has been canceled and money is not refunded. When i asked customer care they are saying previous order return is not received and previous order was 9 months back.
Whom should i reach out to such a pathetic service
Please understand when we order something we need it urgently and hence has ordered but this behavior is really disappointing i have to travel and so had ordered the stuff its been three days and no response.
I am saying customer care to reorder my stuff and lets parallel check as why was the return pick up not picked up.
But no response.
Looking forward for your response
Dnt disappoint us.