I have regularly been a customer of your products since 2020. Recently, I ordered 4 out of 3 items delivered today.
I highlighted the defective items.
1. Cotton Single Briefs Pack of 5: Out of 5, there is 1 brief that is small in size.
You can clearly see in the picture that rose star one is small of another 4 slips.
2. Antibacterial Panties: The 3 panties are the size of a newborn with a 12-18 Months label. How is that possible. Please refer to the picture :
I attach an additional image with a sample of panties that I use from the same brand 'Baby Hug' and the size is 9 to 12 months.
Though it is bloomer you can major size by the west and actually bloomer is the size of 9 to 12 months, so panty should be large because I ordered 12 to 18 months.
I want you to take a consideration that, though it's not a returnable product, it is a completely Useless product for me as my daughter is already 16 months old. Therefore, I ask you to exchange the product with the correct size of the product or you can refund my money.
Because that would obviously be losing 721 Rs. (455 for slips and 266 for panties). Besides, it would be hard for me to trust your brand and products going forward.
So I would like you to address my problem at the earliest opportunity.
Waiting to receive a favorable answer.
Notes: Please find attachments for clearer information.
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I have completely lost trust in the brand and I do not recommend such a brand to anyone who does have resolutions to clients' issues. I simply want my money back which I have paid for the product I have not received.