Firstcry.com — Complaint Against FirstCry for Non-Delivery of Products - Order 15349758DHO86846A2

Dear Sir/Madam,

I would like to file a formal complaint against FirstCry for the non-delivery of two items from my order (Order Number: 15349758DHO86846A2).

Order and Delivery Details:
Order Number: 15349758DHO86846A2
AWB Number: [protected]
Order Date: 29-Sep-2024
Products Ordered:
[Product Name 1] - Product Name 1 – Babyhug Cotton Knit Half Sleeves Night Suit With Summer Theme Print - Blue - Not Delivered
[Product Name 2] - Kookie Kids Cotton Checkered Frock With Full Sleeves Inner Tee - Multicolour - Not Delivered
[Product Name 3] - Babyhug Full Sleeves Solid Thermal Vests & Pant Set of 3 - Blue (minqty:1)) - Delivered

Issue Summary:
On 7th Oct 2024, I received only one of the three products I had ordered from FirstCry. The two missing products were listed under the same AWB number. Despite my repeated communication with FirstCry’s customer service, the company has failed to resolve the issue. They have responded by claiming that the products were properly packed and shipped, but I have not received the missing products.

I have also requested further investigation, but FirstCry has canceled my return request and provided no proof (such as delivery documents or evidence of packaging) that confirms all items were shipped.

My Attempts to Resolve:
I have escalated the issue multiple times via email to FirstCry support, but their responses have been unsatisfactory.
I have tried contacting their customer service, but they maintain that all items were shipped without offering any resolution for the two missing products.
Relief Sought:
I am seeking immediate action to either:

Deliver the missing products as per the original order, OR
Provide a full refund for the undelivered products.
I request your assistance in resolving this matter at the earliest, as this situation has caused me significant inconvenience and financial loss. I believe that as a customer, I am entitled to receive the products I paid for.

I am attaching all the relevant order and communication details for your reference.

Thank you for your attention and support.