Firstcry.com — Damaged product sent/ no replacement or refund

Bought r for rabbit high chair on 13th feb, got a delayed delivery on 26th feb in damaged packaging and the product has alignment issues. Upon informing the company agreed to replace the product however it’s been 10 days they have not even picked up the product to replace. Every time they send an automated mail saying your issue will be looked upon. I need my refund that’s it. I am done with this kind of harassment else I’m reporting to the consumer court