Firstcry.com — delay in delivery of order by 15 days

This is with reference to the order placed online on feb 4 with firstcry for huggies diaper for a total amount of Rs.1610.11
Screenshot of the order has been attached for your reference.
In spite of repeated follow ups and reminders for almost 2 weeks, no action has been taken by the vendor. Everytime an assurance of prompt delivery within 24 hours is provided, however no further updates are given.
My fund has been blocked for more than 2 weeks with no guarantee of delivery or refund.
I request you to kindly look into the matter and take appropriate action against the vendor.