Firstcry.com — Delayed

I have ordered the product on 7th oct 2022 and mentioned delivered by 13th.So I tried to track my order in delivery partner website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support., they said "This is not a valid AWB number" So I CONTACTed online seller CUSTOMER care support to re-verify my product delivery partner. They also could not track. Then why they provided these kind of invalid number. Still I did not get my product in my hand. How many times i has complained still same response within 72 hours but still no update where shipment exactly.I want to know where is my order now. Is this shipped or not ? If i's shipped, what is the correct tracking number ? This is what I am expecting. Or else I will cancel the order ! Im really disappointed with their support and services and their courier partners. Kindly prioritize and fix this asap.