Firstcry.com — diapers-pamper

Address:

110070

I have placed the order for pamper diaper xl on 6th dec. Have made multiple calls to the customer care team to track the shipment as the status was not available online.
On 11th dec the product status shows delivered while i have not received any order.
Remarks on the tracking page say that - order is received by vandana while there is no actual delivery.
Since this is a prepaid order and i just can't keep waiting for the diaper package for so long.
Need the complete refund here.
Worst is your customer care team - have spoken to rio marian (Email-rio. [protected]@firstcry.com) on call - instead of calling multiple times your agents are not aware of previous remarks/case.
Not willing to transfer call to the manager on floor.
And on top of that asking customer to wait for 4hrs to get a call back from manager.
Like really are the managers on floor so busy that they make customer wait for 4 hrs to call back.
Ii seriously doubt that your customer is actually for helping customers or just harassing them.
Please initiate a refund in my account asap.
Going forward i will make sure to share my experience with all the near ones and ensure that no body buys from firstcry.com