Firstcry.com — executive took non firstcry product when return request was placed

Address:

Ghaziabad, Uttar Pradesh, 201011

Order number: 2136206swz9288797
Date of order: 26 september 2019
Product description: babyhug full sleeves hooded bathrobe butterfly patch - pink (Baby bathrobe)
Delivered on: 01 october 2019
Return request place on: 02 october 2019
Request number: 21282790
Awb: [protected]

Issue: along with baby bathrobe firstcry executive took non firstcry product (Hushpuppies women shoes) with him. Firstcry is not agreeing to ship the product back. They asking to self pick up the product at my expense from bangalore warehouse whereas i stay in delhi. When i requested them to share the contact person number from their courier partner so that the person knows their process and the product can be shipped back to me at my expense they are denying that as well. It seems they do not want to return the product which they took by mistake.