I placed an order on 31st July 2025 through FirstCry, and received a damaged item on 2nd August. I immediately raised a replacement request, which was approved, and the damaged product was picked up on 7th August.
Since then, I have been waiting for the replacement, but there has been no proper update. The product status shows it has reached the final delivery hub, but it’s stuck there. The delivery date keeps getting pushed forward every day, and customer support is completely unhelpful, repeatedly saying, “Please wait, the delivery partner will deliver your order, ” with no timeframe or escalation path provided.
What’s worse, there's no option to cancel the order, and no accountability from FirstCry or the courier partner. It’s 14th August now, and I still have no replacement item, no resolution, and no way to get my money back.
This is extremely disappointing – especially for a platform that caters to baby and kids’ essentials. I strongly urge others to think twice before ordering from FirstCry, as their logistics and customer service are unreliable.
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