Firstcry.com — fake app of first cry picks wrong address and cancels order saying cancelled by bank

Address:	Pune, Maharashtra, 411045
Website:	www.firstcry.com

First issue:
I have placed a order 4648594qwy1bcd182 on 08th sep around 11 pm through first cry app by login through my account. After making the order i checked later my address was improper as which has to be picked automatically. It was just mentioning my name and gurgaon city. I tried calling to customer care but it was shut that time. I tried making instant complaint but that to was not working. So i thought of contacting customer care the next morning. Around 09:30 when i called to update my proper address the representative told me that there is no such option to update the address after making the order. Only option was to get the order cancel. As per there policy my delivery charged will be deducted from refund amount. There is no option left for me now.

Second issue:

My order 4648594quy2204362 got cancelled as my transaction has been cancelled by the authorising bank. This is all fake. I think you must not have the proper stock or update regarding your products. This is the second time what about my refund and delivery charges now. You want to make money on delivery charges i think so.