Firstcry.com — fake baby product delivered and no acknowledgement yet for my complaint even after send mail 2 weeks back

Address:	Bangalore, Karnataka, 560003
Website:	Firstcry

Hi team,

I sent the below mail complaining about the defective product 2 weeks back to their mail id. But i haven't heard anything back from them. Need your help for the same. Thanks in advance.

Mail below:

Hi team,

I recently ordered pigeon strawberry baby toothpaste (Totally 4 tooth paste) as part of order number 1925688rmr3492685 and got it delivered on thursday last week. Today morning i opened the tooth paste and to my horror the tooth paste looks very bad or may be from fake pigeon company. I have been using the same brand over the last few years and have ordered regularly through first cry for the last 3 years at least. I am writing this mail after doing the checks from my end as

1. My son vomited during brush today morning complaining the paste is bad and smells differently! I consoled n tried with him again but then he vomited again for second time!!

2. I daily baby keep him during the brushing n his reaction today made me suspicious on the product. Even my son complained saying the strawberry toothpaste comes in light pink colour with strawberry flavor but this is sort of cream colour (Half white!!) n different cosmetic smell.

3. Just to cross check, i tried personally brushing with small amount of pigeon toothpaste but even i felt something wrong with the product. It smells very bad n can't brush.

If you see my order history, i order all my baby products in bulk n even here i have ordered 4 toothpaste. I tried to return it on firstcry app but i couldn't do!! Need your help in getting this order of fake product returned and also get this tested in laboratory as i don't want other babies suffer like my kid did!! Need your help here. Hope to see positive reply at the earliest. Thanks in advance.

Regards,
Santhosh k r