Firstcry.com — Fake reason for not delivering a product

Order:10087018UTL.. from FirstCry.co.. of your product, AWB:[protected]... For query call:[protected] (delivery man's number - he spoke very rudely to me and now ignoring my calls)

My product hasn't been delivered. Its been 5 days post delivery date. Everyday I receive an sms saying product is out for delivery and at the same time I also receive an sms later giving fake reasons for non delivery. Whereas I am available all the time at home and novody is calling me before the delivery. I have been calling their customer care team from 11th February 2022 and have registered complaints so many times but no action yet. Now they are not ready to cancel my product and neither can I cancel it. I will be leaving this city in 3 days and wanted this product urgently but it is of no use. They are not even giving me any refund at all and the entire process is in a loop now. I am frustrated now and cannot tolerate their behavior anymore. Kindly take strict action against them