Firstcry.com — firstcry.com cheating me and not fiving refund even after collecting the dress since 3 months

Address:

aswathnagar, Bangalore, Karnataka, 560094

This is complaint regarding firstcry.com which has failed to refund the amount since 3 months i have returned
Enfance core flower print sleeveless dress.

On november 29th 2019, i received a message that return request has been generated. A guy called me from
Delivery.com bangalore. I gave the dress to the guy who came from delivery.com (+[protected],[protected]

When the refund did not happen even after week, i contacted first cry, they say wait 72 hours. I contacted the
Guy who picked up, he said i have left job, i have given the dress to delivery.com office triveni road, yeswanthpur bangalore.

I went to that office, the manager there say that guy left job, he will talk to delivery.com customer care.

I kept calling first cry customer care, they keep saying case has been escalated and wait 3 days more.

This is going on since 3 months.

The worst customercare of firstcry. They have no power to resolve the queries and for small refund they are taking 3 months and still no resolution.