| Address: | Panchsheel Pratishtha, Noida - 201301 |
Order Id: 19458507WNB2310516
Replacement I'd : 61514473
I ordered the babyhug pram from Firstcry.com on 18th Jan 2023 and got delivered the next day. I noticed that the product is of poor quality and does not match the description & images ( shown single joint break for rear tyres) as attached in the picture but it has seperate break. The pram is very cheap in quality. It's seat is not fixed, when baby sits in the stroller the cushion on the seat slides down as baby moves which is so uncomfortable for babies. Also, one side of front wheel is not touching ground. (Video attached). I have safety issues with this stroller. I am contacting customer care for return of the product but they are not listening. Though, I asked them to give firstcry vouchers I will shop from firstcry itself if they are insecure about the money but they had been giving me the same response "we understand but we are sorry the product is only applicable for replacement under policy". If you understand then why are you not considering?? I am asking for firstcry vouchers instead of back to original source still no good response. I am requesting them for upgraded one which I can buy from their platform adding some more bucks but they are not cooperating this also. Babyhug is inhouse brand of firstcry that's the reason they are being so adamant of their replacement. I have even told they customer care executive that I will buy Babyhug stroller only but want good quality one, so that baby feels comfortable and mother feels safe, still they are being so adamant and telling again the replacement.
Kindly help resolve the issue.
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