Firstcry.com — Firstcry.com- return not approved for different product delivered then ordered

Product : https://www.firstcry.com/babyhug/babyhug-wovencotton-full-sleeves-shirt-and-trou...

Order Number : 6519801GSX8BC0A07

Order Placed : Sun, 5th Feb 23, 2:42 PM | 1 Item

Order Total : 1567.44

Delivered product was different from the one on product page. Return has been refused twice. There is no escalation matrix. The customer care which talks with you agrees to the difference in the products but says nothing can be done as command comes from somewhere else.

Thinking of legal action on this fraud company.
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