Firstcry.com — Firstcry order 3 in one high chair marked as delivered but haven't received till date.

I placed the order for 3 in one high chair from firstcry on 26th june 2022. It was marked as delivered on july 1st but we did not received the order till now.tried registering complaints many times but did not get any proper reply. Neither from xpressbees nor from firstcry. I got the contact number of the firstcry executive, but after sharing the awb number he is not picking up my calls. Sharing the screenshots of the same. First cry is not giving any reasons or solution to this issue so far.Please help to resolve the issue.