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Firstcry.com — Firstcry rejecting return - Product quality poor

Order Id : 2462165MUI1A58AE0

We have ordered a craddle from firstcry which we received on 21st March 2023.
My baby on its first swing got a little jerk in it due to poor swing quality. This is not acceptable.
I cant waste my hard earned money for low quality product. Kindly pickup the product and provide me refund asap.
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