Firstcry.com — I am complaining about my gift wrap order and one item first cry cancelled with out my concern

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Invoice of your Firstcry Order No.: 10229972ACX9CF9BDE.
First cry u r reputed conpany and we customer respect so also u should respect our time and money that's why we order our products and pay hard earned money to get better quality services.
But I am very disappointed with the first cry company. For not respecting my time and money.
My complaint I have paid for gift warp but not received the message on it and also the gift wrap was very bad.
Secound one of my item was Cancled from first cry and told me to retrive order which I am not doing it.
I need my order properly and and need my time and money