Firstcry.com — luvlap pram brought from first cry coimbatore avinashi road branch

Address:	641006
Website:	www.firstcryindia.com

I had this bad experiance with the first cry coimbatore avinashi road store. Bought a luvlap pram for my baby and after 2weeks had a problem with it.the sitting position would suddenly slip to sleeping position while my baby was in the pram. When i went to the store with the problem as it kept on recurring and it was dangerous for my baby as the stroller itself would fall back coz its sudden. The store to my surprise just tried to send us back saying some small nut was loose and they have tightened it. The same day the problem recurred and when i contacted the store to my surprise they said they cant do anything about it, it is the customer who has to file a complaint to the luvlap customer service and since then i have been having the ordeal of dealing with the customer care back to back mails. When i went to the store they just kept saying we cant repair it or replace or refund it coz we have no service people who know what the issue is. It is utter irresponsibility from first cry store. Coz u need to know all this before getting down to business ..not anywhere in your store it is mentioned u guys wont take up responsibility for the faulty product u sold. It is not the customers duty to run behind the pram company. Then why dont we buy it from an online store? Why should we come to first cry? Even the first cry manager Mr Roy also was so unprofessional . He just said we cant do anything about it. Please contact luvlap. This was the worst experiance ever. Never again will go to this store. Will definitely take this matter to the consumer court. You guys need to know the value of time and money.