Firstcry.com — Mentally harassed me

Address:

Rajashree buisness park plot no-114,pune-411001

I am pranati Meher Last month on April 16 I ordered a dress for my son from firstcry but that didn't fit to my son so I raised a return request but still pick up not done so many times I called to customer care but they didn't take any actionfrom last April 18 every day a system generated call is coming and telling due to incomplete address and customer not reachable pickup not doneI am staying in metro city Bangalore my apartment is on main road Flipkart Amazon every shopping site person can reach, at the time of delivery my address was complete but at the time of return my address is incomplete they are giving fake reason I called 6 to 7 times with customer care Executive I sent mail so many times but every time they are telling we are working on it wait for 72 hrs but from last April 18 I am waiting their 5, 6 72 hr completed but still pickup not done they are not picking my product and they are not refund my money from last April 18 every day I follow up about this problem and from their side they cancelled the return request what should I do I want to file a case against firstcry please help me on this and take some necessary action from last April 18 they mentally harrased me"