Firstcry.com — Mishandling of product and delay in reverse pickup twice causing mental harassment

I have placed order on Sep 1st with firstcry for babyhug 7 compartment which I wanted to buy for my daughter. She was eagerly looking forward for the product. After researching for 15 days, we zeroed in for firstcry as the product was available at a good discount.

When the product arrived it was in damaged condition and it was a sad moment as my daughter was very excited and we had to convince her a lot as to why product needs to be delivered and we will get the replacement soon.

However the reverse pickup as another headache. Courier person was not instructed properly about the size of the product and the feedback was provided to firstcry about the same immediately. After 3 to 4 days, product was reversed pickup.

Second order was placed for the same product and we were like ok next time product will be handled with care. However to our shock, this time product was further damaged. And again I had to initiate the reverse pickup.

Same mistake repeated again - courier person was not instructed properly about the size of the pack. Though it was the fault of firstcry, feedback was registered stating customer address and contact was not available.

It was total agony for my 5 year old daughter and I had to spend lot of time consoling her and also mental harrassment and frustration caused by continuous call from firstcry and asking me to fill the same details again and again.
I would like compensation double the product amount as in the market, price of the product is more and I have to buy the same product asap.

Order IDs
2278443BFD2231DC2
2278443ACT1D391BC