Firstcry.com — Money return

I purchased 2 fisher price toys from firstcry.com of rs. 2352.21
But i found that one toy is not working properly i made a return request. They are collect both products and send me this msg (Pickup done:your order from firstcry.com (213289zmv578eca5) is picked on awb:[protected] which was successfully picked up on
7th july, 2020
They credit only 581 ₹ not full amount.
I emailed them so many times but they only say we will look into this matter.
But the money is still not credited back in my account, plus their customer care not reply to emails. Its been a horrible experience.
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    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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