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Firstcry.com — No return pickup done for over a month

No return pickup arranged for products for a month.
Geting automated voice call from first cry saying return pickup has been rescheduled.

Firstcry has cancelled one of the exchange product from backend without my approval

Order Number : 2631662FPD0C0D7BE
Order Placed : Mon, 15th Jan 24, 3:33 PM | 5 Items

Exchange ID : 82535603
Return ID : 82535987
Return ID : 82535322
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