Firstcry.com — Not accepting return & refund for bad quality babyhug comfy ride stroller with reversible handle pink: order 15375938VQH9350805

I ordered the babyhug pram priced at Rs.5995 from Firstcry.com on 26th March which was delivered to me on 29th March. I noticed that the product is of poor quality and does not match the description & images. The seat is only half size, the pram looks very fragile - doubt that it can bear weight o[censored]pto 20kg. The size s extremely small compared to other brands of same capacity. The seat belt is very tight and will not fit if the baby grows in size. The seat buttons don't stick. In summary there are multiple problems with compromised quality. I had been requesting firstcry since 30th- the day i assembled the pram for a return and refund of my money so that I can purchase a new one using the money. They had been harassing me with the same response "we are sorry the product is only applicable for replacement under policy". Anything you ask they only reply with above, it feels one is talking to a tape recorder. For replacement too the babyhug executive told at my pin service is not available. I am extremely exhausted, harassed and feel frustrated. Following these on 31st March the status of my replacement is changed to cancelled and i received email from firstcry that cancellation request has been accepted and the refund will be provided. However the customer care executive again says they are sorry and the product is only eligible for replacement. It's been 4 days, they are saying something but sending different mails. I don't expect this from any brand especially Firstcry. They are responsible for the products they sell, for the emails that they send and the policies they make. They are legally bound for the quality of the product they host in their site. They have charged me 4000 for this after a discount of 39%. It is our hard earned money. It is worse than a toy and completely unusable. Please guide me in getting a refund and correct process to follow. The consumers cannot be cheated and these big brands must be held responsible for playing with the sentiments of the buyer, the little joy that we want by giving our child a good product they can use.