Firstcry.com — not accepting returns (ref order # 495895qk6166d944 )

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Firstcry.com

I wanted to order for a Lego creativity set which had return of 7 days. On the product page there was a combo box offer wherein I can order 2 of these kinds at some 20 -30 rs. less per box so I ordered for it. There was no where written on the product page that it can't be returned. After receiving it when I found it not worth at all then I tried to raise a return request which wasn't going thru so I called customer care twice- 1 on the same day and 2 on the next day. Each time I was said it that it is a returnable product and the website will update it after 24 hrs and then you can return. Now on the 3rd day when still I couldn't return it I wrote a mail for the same. On next day over mail I m told that I can't return it as combos aren't acceptable for returns. When I asked why it's not mentioned on product page that it's not returnable then they give an excuse saying though its not mentioned on the product page but it's mentioned someWhere in the return policy that it's not returnable. So they rejected the return for a returnable product giving wrong reasons. They were very rude to me when I called theM for it. Worst reply ever received from a online shopping site.