Firstcry.com — not delivering the product

Address:Bangalore, Karnataka, 500016

I have ordered a high chair product from Firstcry.com. (Order ID: 5794999SXP017C449) for Rs 7500. The product was to be delivered before 11 Jun.
As this was a gift I have already paid for it. Now they are not delivering the product. everyday I call them, they say it is out for delivery and no one comes for delivery neither they have given the option for cancellation before delivery. Every day they are giving false statement that it is out for delivery and order was refused by client. however no one comes to deliver.
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I had order combo packed bt recieved only 3 products and i ddnt gt chicco baby moments body lotion

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    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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