Firstcry.com — Order no. 20861105TTYEAE0694 / product - Babyhug 3 in 1 comfy high chair / broken conditions

Address:

House no 1334, East Srikrishnapur, Haldia, East Medinipur, pin no.721635

I Priya Mazumder have received from firstcry.com to babyhug 3 in 1 comfy high chair in broken condition. When am I order this item that time show 7 days returnable policy, but now showing me this item non-returnable how it is possible.

I want to know if somebody order non-returnable products, they’ll receive always worst / broken product from firstcry.

Please look into the matter urgent basis

Thank you
Your faithful
Priya Mazumder