[Resolved]  Firstcry.com — Order Not Delivered and Customer Care not replying.

Address:

Chennai, Tamil Nadu

Order No: 1092692NT43357169 AWB No: 2J[protected] Ordered Date: 30th October Shipped Date: 31st October I ordered a sweater for my sister kid and the Ordered reached Chennai on 3rd November and the status was out for delivery and ultimately it was not delivered on that day. I was thinking that it will get delivered on the next day, but i haven't. I tried their pathetic customer care by email but there was no reply from them. I called them on 4th November regarding the delivery and customer care replied that it will be delivered by 5th, but it wasn't. Then subsequently i started mailed them and calling daily till 7th November. Everyday i get the same answer it will get delivered by next day. To listen this repetitive answer i have to be in queue for 15 to 20 mins. On November 7th, I asked them to cancel the order and start the refund process and they are not ready to do that. Last three days i was in customer care queue more than 45 mins. Worst customer care service. They are asking to me not to take the courier very funny and strange, if they come for delivery i can ask them to return back, if they are not coming for the delivery, how can i do that. I request you to start the refund process. I posted the same in their facebook, but the deleted the post. Firstcry sucks customer hard earned money... I was waiting today also and still they didn't tried to contact me for the delivery. Attached is the screenshot of the order and i am not able to attach the recorded voice with customer care executives. Please check and do the needful,