Firstcry.com — order not yet delivered

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I ordered an item on 13th of august 2017. It is reached on the hub 23rd of august 2017. But the courier people not ready to deliver the item. They ask me to collect the item from their hub. It is far away from my house. I cant able to go their and collect the item from their hub. That is why i called the firstcry customer care and raise a complaint on 24th of august 2017 itself. I called three more times in the customer care to know the status of my complaint. But their is no updation from customer care regarding this. According to you, the complaint will rectify with in 72 hours from initiating complaint. But i initiated my complaint on 24th of this month. Now 5 days. Their is no updation from your end.
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My order no 4625326QTW5654606 has to be cancelled. ..
I have order 1 item on Order Number:3734951QWX05A0792 on 28th August, 2017. Till now the product shipping is not started. I have called many time you customer care and logged a complaint. Complaint no- 6159441 is given to me 3 days back.

Till now I did not got any response. I am frustrated with the customer care service. All the time they say they have escalated the case. But I did not see any progress.

I had very good trust in firstcry service, but I have started losing that interest now. If this will continue I will not purchase any product from firstcry.com and spread the same words of internet and to my friends and colleagues as well. I am very disappointed with the service of customer care members over the phone.

Please help me to resolve this issue ASAP.

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