Firstcry.com — Order Number 951647YHDB4CB1A5- Damaged without any use and inn20 days

Team i am writing this Email with utter disappointment for the Product that i received on 16th Dec 2020 The product is Bear Print 2 in 1 Cradle cum Bassinet with Mosquito Net and Swing Lock function Brown Order Number 951647YHDB4CB1A5 The FC assembly man came over the same day and got it assembled PS My baby is due arrival on Jan 2nd week of 2021 hence we had put the complete cradle on top of bed and not touched by anyone only to check once today and saw tat 2 of the wheels came out without any use I cross checked other 2 wheels they are almost like lose and can come out anytime I am very disappointed and called the FC assembly guy who had come to install it and he asked me to get in touch with you for replacement of this Cradle This cradle is of no use unless its safe for my baby to be used and i urge for replacement of this cradle.

After 2-3 weeks I am now told cannot ge replaced, ?? This is insane