Firstcry.com — Ordered a product in March, unable to deliver correctly till May

I’ve had enough of waiting for this item since I first placed my order in March

1. I received the item with missing parts
2. I placed a return request the same day
3. The return request was canceled without any reason
4. I contacted the customer care to check why it was canceled, they said that they’d offer to send the missing parts at the earliest
5. After multiple calls, video calls, WhatsApp conversations with customer care, they promised to send the missing parts
6. After much waiting, I received a package with the missing parts, in which some parts were still missing and some parts in non working condition
7. I contacted the customer care again. After multiple calls, video calls, WhatsApp conversations with customer care, they promised to send the missing parts again
8. After waiting for a couple of days, they called back to let us know that the parts were unavailable
9. They promised that a replacement would be done
10. They asked for the pickup of the item, which i refused to do, since we asked for a replacement and would handover the item only once we received the new item
11. We warned of reporting this issue to the consumer Forum, after which we were literally chased and called constantly till we gave up and returned the item. A new item was immediately displayed on my order history
12. Now finally it is may, and my order hasn’t arrived yet.

I’m done waiting for this item now.
This company has had me waiting from March to may, keeping my money on hold for so long with no valid reason

Also this company seems to be selling damaged items and deliberately putting customers in a fix and keeping them waiting for this long, while they keep the money for themselves

I want a compensation for all of this as I’m just fed up of chasing FirstCry.com