Firstcry.com — partial order (items missing)

Address:

Sharwan Gahlot Outside Jasusar Gate Maliyon ka Mohallah, Bikaner, Rajasthan, 334001

Order id 4129565scw84fa903

I have raised the return request under the category 'product (S) missing item (S) not received' as you have ordered for 2 qty but received 1 qty.

I tried to convey my concern to their team regarding it but they clearly told they are not going to refund my extra amount and not accept return request too.

Regarding my concern i want to share some facts with you which will help you out to realize the fact.
1. Please check the attached video for kind ref to identified the size of the product and box which i have received from first cry logistic. It shows that box is not suitable to carry two quantity.
2. Please refer dispatch sticker on package which states that qty:02 and weight of the shipment is 2.99 kg and value2826.92; hereby i request you to refer next picture where it is quite clear that one tricycle weight is 2.99 kg. It clearly states that i have received one tricycle inspite of two.