Firstcry.com — Payment cancelled but amount deducted

Website:Firstcry.com

My 2 orders of total Rs. 2878.87 is stuck with firstcry. In both the cases payment was done through UPI. Amount has been debited from my account but order got cancel on there website. Now when I am asking for refund they asked me to share my bank statement. I did that as well but still they have not refunded the amount.

Its really frustating that i am chasing and they ask to wait for 24-48 hrs. Now its more than 5 days i am still waiting.

Can i please get my amount back.
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    FirstCry.com Phone
    +91 20 4660 8100
    FirstCry.com Address
    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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