Firstcry.com — Payment failed but money not refunded

Address:	712136
Website:	www.firstcry.com

Order No.is - 2087762PME02E5650
Oder Placed Date - 19/02/2016

At the time of payment for the above mentioned order in Firstcry.com on 19/02/2016, my payment was got cancelled but unfortunately my money was got deducted from my bank of Rs.465.20/-. I contacted the customer care of the said site immediately and they assured that the deducted money will be refunded within 3-4 business days. After waiting for more than a week I contacted again to the customer care and I was told to wait 10 workings days (Including 1 week) more. I did that. In the meanwhile I got a phone call from one of the customer representative about this issue. He had confirmed that after waiting for 10 days after the transaction was made, if the deducted money will not be refunded to you, then contact the company again with my updated bank statement and then they will refund the money immediately. When the money was not refunded I contacted again to the company with my bank statement, and they said that they had not received my money as they can not refund the same, contact the bank for this matter. I did that so.

If the money was not credited to you, if the transaction was like a normal failed transaction then I am asking that how much days is needed to refund the amount to my bank A/C. I already had gone through these kind of issues many times with many merchants, but every single time my money had got refunded or returned to me maximum within 10 days. This website is not exceptional, then why I have to wait so many days to get the deducted money to my bank A/C.

There is no value of your words. Fraud Website.