Firstcry.com — Product delivered is completely different from the product shown on app while purchasing the item

Address: Jeetpur Khas Nangal Soti Bijnor UP 246732

I recently ordered a 3-piece baby suit from FirstCry, expecting to receive what was shown on their website. However, the jacket delivered was completely different from the product image displayed at the time of purchase.

I immediately raised a return request with images as proof, but to my surprise, it was denied with the reasoning that the "correct product was dispatched." Despite multiple follow-ups via email and sharing photographic evidence, FirstCry's customer support has not provided a resolution.

As a loyal customer, I believe brands should take responsibility for ensuring their product listings match what they deliver. A mismatch in product description and actual delivery is misleading and should be rectified, not ignored.