Firstcry.com — Product didn't send and took money- refused refund

Order number: 5534281WCZ12A6DC2

I ordered 3 products and paid money. But received, only one item. I tried to contact customer care and response was very bad.

As per them they already sent.But, I got only 1 item, other 2 were missing - they took money for 3 items and refused refund also.

Next time how I can buy any item from firstcry. I'm regular customer for firstcry and a huge amount I may be losing. Not sure, future, I will purchase from firstcry only due to this inappropriate response.
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Same they doing with me.I purchased quantity 02 but they send only 01.They are simply cheating the people and looting them. No body should purchase from Firstcry.

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