[Resolved]  Firstcry.com — Product marked as delivered but it is not delivered

Placed an order for two products for my newborn. Firstcry marked it as delivered but it was not delivered. I didn't get a call from the delivery personnel either.

I raised an issue in the app. They called me 2 days later and promised that it should be delivered in 48 hrs. But it is still not delivered. And they closed the issue without informing me. I opened another issue. They did the same promise and still didn't deliver and closed the issue. I have no way to reach them as customer support number goes to a robo call which refused to connect me to a person and always says "You already have an issue open". I also sent an email asking them to either deliver or provide refund and didn't get a response till now.

Order details in screenshot.
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Jul 25, 2022
Complaint marked as Resolved 
Refund was provided to the first cry wallet. Not the best or fastest resolution but better than nothing
FirstCry.com customer support has been notified about the posted complaint.
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