Firstcry.com — product not delivered and not responding properly

Address:

Vengalrao nagar, SR nagar, Hyderabad, Andhra Pradesh, 500038

I ordered for teddybar soaps through Firstcry Order No.: 7112220SUU11EF782..it has to be delivered on 2nd Aug but not delivered but claiming as delivered, hence I raised a complaint nd called customer care people..they said me to wait 48 to 72 hours.. I waited for 4 days but there is no response, again I called they said query is closed plz raise a complaint again which is not acceptable from their app..uploading the screenshot too..am very unhappy with their services