[Resolved]  Firstcry.com — Product Not Delivered but claiming as Delivered

Address:

Chennai, Tamil Nadu

I am regular consumer of FirstCry.com, I am very disappointed with the recent order made on 16th August 2015, my order no. 1170250OQV8126362. I have received all other products but my main order was a Tricycle AWB No.: 2HQ05868157. I have been chasing the customer care through mails, calls but the end result in call getting disconnected several times while interacting. The delivery boy has also confirmed that he didnt delver such product but the Tracking status shows as delivered. This cannot be accepted even after several complaints made but same updates that "this will be addressed in 24 hrs" but its almost been 96 hrs. Pls deliver the order or refund the money Rs.Rs. 2914.43.