Firstcry.com — product not delivered even after estimated delivery date. and the reason given as phone number not reachable. | |||||
I have ordered diapers and wipes from firstcry.com on 8th July 2018 and estimated delivery date is 12th July and 13th July. There was an attempt made by firstcry to deliver the diapers on 11july. But the product was not delivered. When I contacted the customer care they said the address is correct however the phone number is not reachable. When the address is correct them why was the product delivered? Since 11th July I have been calling First cry thay say that they raised a complaint in high priority and keep changing the TAT from 24 hrs to 48 hrs to 72 hrs of resolution. And I haven't got any response from them. They are doing a fake business. When the delivery date is 12 the July and by 15 the July i did not get the product what complaint are they still raising I'm not understanding. I even warned them I will raise a complaint on Consumer court. Still no response. I hope at least this platform I get a justice and faster resolution. Was this information helpful? | |||||
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FirstCry.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have ordered disney party welcome poster that's was damaged and red foil party props is one less quantity delivered.
Reply
Dear Sir/Madam,
Please note that I ordered ( Order No-3848317RNV8240707 dated-16.08.2018) and duly paid Mummy Poko Pants Diaper XXL 22 Counts x 4 (four) Pkts on 16.08.2018 at www.firstcry.com schedule delivery date was 21.08.2018 after reaching the materials in Guwahati due to unknown reason they are unable to deliver the said materials.
When I contacted their customer care they told me due to heavy rain in Guwahati they are unable to deliver on 21.08.2018 and they will definitely deliver it on next day i.e 22.08.2018 after 22.08.2018 again I contacted with the customer care they told me my cell phone was not reachable so they are unable to delivery and they promise my they will deliver surly on next day i.e 23.08.2018 after 23.08.2018 again I contacted with customer care they told me it will take another 72 hours. On 28.08.2018 again I contacted with the customer care Ms. Gaytri (Floor Manager - Customer Care) told me please give her time upto 4.00 pm today i.e 28.08.2018 she will resolve the issue but still today i.e 29.08.2018 I have not received the materials.
Such a harassed and disappointment circumstance I write this mail please do the all necessary actions / steps to deliver my products.
Regards,
P.K Nath
[protected]
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Please note that I ordered ( Order No-3848317RNV8240707 dated-16.08.2018) and duly paid Mummy Poko Pants Diaper XXL 22 Counts x 4 (four) Pkts on 16.08.2018 at www.firstcry.com schedule delivery date was 21.08.2018 after reaching the materials in Guwahati due to unknown reason they are unable to deliver the said materials.
When I contacted their customer care they told me due to heavy rain in Guwahati they are unable to deliver on 21.08.2018 and they will definitely deliver it on next day i.e 22.08.2018 after 22.08.2018 again I contacted with the customer care they told me my cell phone was not reachable so they are unable to delivery and they promise my they will deliver surly on next day i.e 23.08.2018 after 23.08.2018 again I contacted with customer care they told me it will take another 72 hours. On 28.08.2018 again I contacted with the customer care Ms. Gaytri (Floor Manager - Customer Care) told me please give her time upto 4.00 pm today i.e 28.08.2018 she will resolve the issue but still today i.e 29.08.2018 I have not received the materials.
Such a harassed and disappointment circumstance I write this mail please do the all necessary actions / steps to deliver my products.
Regards,
P.K Nath
[protected]
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