Firstcry.com — Product not received but money has been taken

Hi,

I ordered from firstcry for around Rs. 2233.46 and order no. is 14156878RLSACA1A06 on 26th Aug - 2022.

But I didn't receive my product which cost around Rs. 316.65.I immediately informed this to the courier boy. He asked me to raise the concern in first cry website. Even though I raised multiple concern they closed all the tickets and not responded back to me properly. Nowadays online platforms are easily cheating people and looting money.
Kindly help me on this.

Regards,
Ruthra s
Contact: [protected]