Firstcry.com — Product return issue in firstcry

Worst customer service from Firstcry
1. firstcry deliver product but at the time of return they ask for self return and same is not specified to customer when ordering
Issue is for below two product. When called customer they said delivery partner issue but what customer supposed to do.
[Order ID 5683058RMT28426AA]
Tilism Woven One Shoulder Sleeves Floral Applique & Ruffle Detailed Gown - Red size 2-3 and 6-7
2. Product toy scooter self returned by us but refund is not given saying we have returned wrong colour product inspite we sent exactly same product. serious fraud.
[Order 5683058HZJDODACE1]
3. Many products returns approved but still revrse pick up done after 7 days and no refun.
I am registered customer with email ID [protected]@gmail.com and Mobile [protected].