Firstcry.com — Product service/replacement not provided

Address:

Delhi

I purchased a babyhug steamer worth 4000 rs from firstcry store, rajpur road, jakhan, dehradun in February 2022 and my product is under warranty. I started facing problems in December, 22 end and I reported the issue to firstcry support through mail, complaint number 62024728. I got a call from firstcry team telling me that replacement is approved, but I have to visit the store. Now the store people are saying that they are not able to find the bill hence I have to wait for replacement