Firstcry.com — Products missing

Address:

Rajashree business park plot no.114 survey number 338 tadiwala road nr shorab hall Pune 411001

Product I got is different package from what I ordered for rs.11, 492.90 invoice no. 29cw[protected] invoice date[protected] ordered date[protected]
I ordered 20items then I got message 13items delivering but I recieved 3 different irrelevant toys on 29th June 2020 I Selected returned for all 3 items since items is all 13 items are missed and in that three items not showing return options but I have not received those items also so i told to include this items to return,
returned irrelevant items along with bill . I already submitted everything to return person
it’s clear on parcel box, the weight of the 13items should be more, but what I got was 1.97kg of toys . Please verify and as soon as possible refund my entire 854043HIC4EA931C order amount
..