Firstcry.com — Products not delivered and status mentioned as delivered

I am writing to you to raise an issue about: Clothing, shoes & accessories
The issue that I have experienced was: They delivered the partial order which was dilivered on 5th august to wrong address and the delivery boy then said he will not do anything about it as he has already delivered . I raised the query but they just closed it.
It occurred on: 5/08/2020
Refund the amount or deliver the goods to correct address
I have been asking for a solution but they first cry is not responding properly i have send atleast 6, 7 emails talked to their representative still the issue exist.
Yours faithfully, Praful
Order Number: 9877637ROF7F49D4E